Returns & Exchanges

We want you to love your purchase! If something isn't quite right, we accept returns for a refund to your original payment method.

Return Window

You have 14 calendar days from the date your package is delivered to request a return.

How to Start a Return

We offer a self-service return portal to make the process as simple as possible.

1. Go to our Self-Service Portal.
2. Log in using the email address associated with your order. A six-digit code will be emailed to you to verify your account.
3. After you log in, select the items you wish to return and submit your request.
4. Once approved, you’ll receive a prepaid USPS shipping label and instructions for sending your items back. Please allow one to two business days for approval.

Return Conditions & Fees

• Item Condition: Items must be unworn, unwashed, and in their original condition.
• Handling Fee: A flat $9 handling fee will be deducted from your refund amount to cover processing and shipping costs.
• Packaging Requirements: Items must be returned in their original poly mailer or a similarly sized mailer/envelope. Please avoid using oversized packaging or large boxes, as carrier dimension surcharges may be deducted from your final refund amount.
• Refund Processing: Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for us to process your refund, plus an additional few business days for your financial institution to process and post the funds.

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or design, simply submit a return through the portal for a refund and place a new order for the replacement item whenever you’re ready.

Order Modifications & Cancellations

Because our items enter production immediately after an order is placed, orders cannot be modified or canceled once submitted (including address changes, item swaps, or promo code additions). If you need a different size or item, please wait for your package to arrive and submit a return through our portal.

Damaged, Defective, or Incorrect Items

If your item arrived misprinted, damaged, or defective, or was not the correct item, please do not use the self-service return portal! We will take care of it for you free of charge.

1. Email us at hello@oldnewsco.com within 14 days of delivery.
2. Include your order number and clear photos of the issue.
3. Once verified, we will ship out a replacement at no additional cost to you (no handling fee applied). You do not need to send back the original item(s).

Non-Returnable Items

Unless they arrive damaged or defective, final sale items cannot be returned.

Questions?

We’re here to help! Reach out to us anytime at hello@oldnewsco.com and we’ll get back to you within one to two business days.